A successful project is not solely about a great product or outcome. Rather, it is equally dependent upon the implementation of a streamlined and efficient process that entails regular communication with the client, ensuring that they are kept up-to-date on progress and completion.  

Would you like to have satisfied clients who recommend your services without any hesitation?   

Our half day seminar will delve into each of the five factors and show you why they are so vital to a successful project, leading to great referrals from happy clients. We will review process and supply you with tried-and-true templates that you can instantly implement into your business structure! 

FIVE KEYS TO A SUCCESSFUL PROJECT 

Half Day Seminar

Is your company ready for a re-fresh? Do you want to increase your profit margin by streamlining your processes?  

Join us for an exciting and interactive day of all things Leadership and Project Management! 

With years of instructing and course writing experience (Canadian Home Builders Association (BC) and the University of Winnipeg), we have curated a full-day interactive seminar that will leave you and your team with a new and exciting outlook on your business and projects. 

 

planning AND PROJECT MANAGEMENT FUNDAMENTALS 

Full Day Seminar - Endorsed by BC Housing Authority for 8 CPD points 

Having the assurance that you can discuss all aspects of your business without any apprehension of judgement or confidentiality issues can enable you to see yourself, others, and your business more clearly. Identifying your strengths and weaknesses will allow you to capitalize on your strengths and recruit individuals to fill your weaknesses.  
 
At Rylan we provide Management Coaching and Leadership Training based on years of business experience and education. Lori is a Dr. Brene Brown, Dare To Lead    trained business executive with extensive business and project management experience. 

Book Your Session Now. 

MANAGEMENT COACHING 

Training and education for your employees are crucial components of a successful and productive workforce.   

Investing in your employees will yield numerous benefits for both individuals and your company by promoting skills development, enhance productivity, foster innovation, and contribute to a healthy and positive work environment. 

Ultimately, a well-trained team is a valuable asset that can help your organization achieve its goals and stay competitive in an ever-changing business landscape. 

Full-cycle accounting and project tracking 

A Micro Learning Session, such as a breakfast meeting or lunch and learn, is an interactive event that encourages participation and collaboration. By introducing theory and engaging staff in case studies it fosters team-related skills and collaboration techniques, enhancing the learning experience for all participants.  

Participants will leave with a deeper understanding of the subject matter, encompassing not only the relevance of their respective positions but also the necessity for their entire team to coordinate the particulars together for a successful outcome.  

A number of different topics will be covered in these micro sessions, such as: Risk Management, Procurement Management, Project Initiation, Work Breakdown Structures, Close Out and more.

MICRO LEARNING SESSIONS 

This course will develop processes and procedures to effectively manage service and warranty on residential construction projects. 
We will define what good customer service looks like, develop an effective customer service strategy, cover the five elements of service excellence, look at customer values, expectations & behaviours.  
 
We will review why understanding and setting expectations is important to good customer service, what a solid project handover process looks like and how to efficiently plan for quality management. 

We will cover mitigating contractor risk regarding service and warranty, common reasons for unsatisfied customers and how to negotiate and problem solve disputes. 
 
The 2-5-10 Home Warranty will be reviewed to understand how it relates to the client, contractor and subtrades. 


You will receive a Client Handover Template (digital and hard copy) and a copy of the Service and Warranty Workbook from the seminar. 

Service and Warranty Essentials

Half Day Seminar – Endorsed by BC Housing Authority for 4 CPD points