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The objective of this course is to establish effective processes for managing service and warranty in residential construction projects. This includes defining good customer service, creating a strategic action plan, and exploring the five factors of service excellence. Emphasis is placed on understanding customer values, expectations, and behaviors, and the importance of setting clear expectations for excellent customer service.
Date: Coming Soon.
Time: TBA.
Venue: TBA.
Fees: TBA.
Project management is an essential skill when taking a construction plan from start to finish. Knowing how to assess risk, map out timelines and budgets, and plan for procurement are just a few aspects of managing a building project – big or small – to a successful completion. This suite of 7 Project Management courses will give you all the tools you need to put an array of project management skills into practice.
To register, email: education@chbabc.org.
To learn more visit: https://cpd.chbabc.org/our-courses/project-management-suite-7-courses/.
Do you know how to manage a complex project that requires sub-trades so they stay on time and on a budget? This suite of Project Management & Site Supervision courses will give you all the tools you need to tackle complex projects.
To register, email: education@chbabc.org.
To learn more visit: https://cpd.chbabc.org/our-courses/project-management-site-supervision/.
